1. Policy Overview & Scope
Welcome to the official Return & Refund Policy of AAN LUXE. We curate premium modest wear, abayas, luxury hijabs, hampers, and accessories crafted to the highest quality standards. If you are not completely satisfied with an eligible purchase, this policy outlines the terms, conditions, and procedures for returning items and requesting a refund or exchange.
This policy applies to all retail purchases made directly through the official AAN LUXE website (aanluxe.com).
2. 7-Day Return Window
Customers may request a return within strictly 7 calendar days from the official date of delivery (as confirmed by the courier tracking record).
Important Return Window Notice
Return requests submitted after the expiration of the 7-day period cannot be accepted. We advise customers to inspect all delivered items promptly upon arrival.
3. Eligibility & Product Condition Requirements
To maintain our high quality standards, all returned items undergo a quality inspection. To qualify for a return and refund, items must satisfy all of the following requirements:
- Unused & Unworn: The product must be brand new, unwashed, unaltered, and completely free of any signs of wear, use, or damage.
- Original Tags Attached: Original brand tags and care labels must remain attached where applicable.
- Original Packaging: The item should be returned in its original packaging, dust bag, or box where applicable.
- Proof of Purchase: A valid AAN LUXE Order ID or digital invoice is required.
4. Non-Returnable & Final Sale Items
Certain specialty items are non-returnable and non-refundable unless they arrive damaged or defective:
| Product Category / Item | Return Eligibility | Conditions & Reason |
|---|---|---|
| Standard Abayas & Modest Apparel | Eligible | Within 7 days, unused, unwashed, with tags attached |
| Luxury Hijabs & Scarves | Eligible | Within 7 days, unused, in original packaging with tags intact |
| Customized or Altered Apparel | Non-Returnable | Tailored specifically to custom measurements |
| Gift Hampers & Personalized Sets | Non-Returnable | Curated custom sets & perishable accessories |
| Final Clearance / Archive Items | Final Sale | Explicitly marked as Final Sale at checkout |
5. Return Shipping Charges & Logistics Responsibility
Please note our clear policy regarding return logistics:
Customer Shipping Responsibility
AAN LUXE does NOT provide complimentary doorstep pickup or free return shipping services. The customer is solely responsible for arranging and paying all courier/postal shipping charges and transit insurance when returning an item to our fulfillment center.
We strongly recommend utilizing a reputable, trackable courier service with insurance cover. AAN LUXE is not responsible for returned parcels that are lost, stolen, or damaged during return transit.
6. How to Request a Return
To initiate a smooth return, please follow these four steps:
Contact Support
Email support@aanluxe.com with your Order ID and reason for return.
Receive Authorization
Our team will review your request and provide the return authorization number and fulfillment warehouse address.
Pack & Dispatch
Pack the item safely in its original packaging and dispatch via a reliable trackable courier service.
Inspection & Refund
Upon delivery, our quality team inspects the item and initiates your refund within 3-5 business days.
7. Refund Process & Settlement
Once your returned package arrives at our warehouse, our quality control team will inspect the item within 2 to 4 business days.
- Approved Returns: If the item passes quality inspection, the refund will be credited directly back to your original method of payment (Credit Card, Debit Card, Stripe, Apple Pay, PayPal) or provided as Store Credit, based on your preference.
- Banking Processing Timeline: Depending on your banking institution or card issuer, funds typically reflect in your statement within 5 to 10 business days after approval.
- Non-Refundable Elements: Original outbound shipping fees and any incurred custom duties/taxes are non-refundable.
- Rejected Returns: Items returned with signs of wear, damage, missing tags, or after the 7-day window will be declined and returned to the customer at the customer’s expense.
8. Damaged, Defective, or Incorrect Deliveries
Every AAN LUXE parcel undergoes meticulous quality checks before dispatch. In the rare event that an item arrives damaged, defective, or incorrect:
48-Hour Notification Window
You must notify our customer care team within 48 hours of delivery at support@aanluxe.com. Please include clear photos or an unboxing video showing the issue, order invoice, and outer packaging.
Once verified, AAN LUXE will provide a complimentary replacement (subject to stock) or issue a complete refund, including any standard shipping fees incurred.
9. Size & Product Exchanges
Need a different size or color? Exchanges are subject to inventory availability. If you wish to exchange an item:
- Submit your exchange request within the 7-day window specifying the desired replacement size/variant.
- Return the original unused item following our standard return instructions.
- Once received and approved, we will dispatch the replacement item. Customers are responsible for return postage.
10. Frequently Asked Questions
11. Customer Support & Assistance
Our dedicated customer concierge team is available to guide you through return requests, sizing consultations, and order questions.
Need assistance with a return?
Reach out to our customer care team with your Order ID for prompt support.